General Informatics

Privacy Policy

Last updated: June 3, 2026

Introduction

General Informatics LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot services, visit our website, or interact with our applications.

Information We Collect

Personal Information

  • Contact information (name, email address, phone number)
  • Company or organization details
  • Communication preferences

Chat Data

  • Messages sent through our chatbot services
  • Session identifiers and timestamps
  • Interaction patterns and usage analytics

Technical Information

  • IP address and browser information
  • Device type and operating system
  • Website usage data and analytics

How We Use Your Information

  • Provide and maintain our AI chatbot services
  • Process and respond to your inquiries
  • Improve our services and develop new features
  • Send service-related communications
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations

SMS/Text Message Communications

Collection and Use of Mobile Phone Numbers

We collect mobile phone numbers when you schedule consultations through our website, sign service agreements, or opt in through our contact forms. We use these numbers exclusively to send you transactional SMS messages about your automation projects and services, including:

  • Project updates and status notifications
  • Appointment reminders and scheduling confirmations
  • Workflow alerts and system notifications
  • Invoice and payment reminders
  • Document delivery notifications
  • Customer support communications

Message Frequency

You may receive approximately 5-10 messages per month, depending on your project activity and service engagement.

Third-Party Sharing of Mobile Information

We do NOT share, sell, or rent your mobile phone number to third parties or affiliates for marketing or promotional purposes. Your phone number is used exclusively for direct communication between you and GenInfos regarding your services. Mobile information is never shared with third parties for marketing purposes.

Opt-Out and Help

You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at the information provided below.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's plan.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure hosting infrastructure

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To trusted service providers who assist in our operations
  • When required by law or legal process
  • To protect our rights, property, or safety

We do NOT share mobile phone numbers with third parties or affiliates for marketing or promotional purposes.

Your Rights

You have the following rights regarding your personal information:

  • Access and review your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to processing of your information
  • Request data portability
  • Withdraw consent at any time

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us remember your preferences, analyze site traffic, and improve our services. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

General Informatics LLC
Data Protection Officer