General Informatics

Terms of Service

Last updated: June 3, 2026

Agreement to Terms

These Terms of Service ("Terms") govern your use of the services provided by General Informatics LLC ("Company," "we," "our," or "us"). By accessing or using our AI chatbot services, website, or applications, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Description of Services

General Informatics LLC provides AI-powered chatbot solutions, custom software development, automation services, and related technology solutions. Our services include:

  • AI chatbot development and deployment
  • Custom software solutions
  • Workflow automation and integration services
  • Data analytics and insights
  • Technical consulting services

User Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information
  • Use our services only for lawful purposes
  • Respect intellectual property rights
  • Not attempt to disrupt or compromise our systems
  • Comply with all applicable laws and regulations
  • Maintain the confidentiality of your account credentials

Prohibited Uses

You may not use our services to:

  • Engage in illegal activities or promote illegal content
  • Harass, abuse, or harm others
  • Distribute malware, viruses, or harmful code
  • Attempt unauthorized access to our systems
  • Violate privacy rights or collect personal data without consent
  • Infringe on intellectual property rights
  • Spam or send unsolicited communications

Intellectual Property Rights

All content, features, and functionality of our services are owned by General Informatics LLC and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use our services for their intended purpose.

You retain ownership of any content you provide to our services, but grant us a license to use, process, and analyze such content to provide our services.

Service Availability and Modifications

We strive to maintain high service availability but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of significant changes when possible.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

SMS/Text Messaging Terms

Consent to SMS Communications

By providing your mobile phone number and opting in to receive SMS messages from General Informatics LLC (GenInfos), you agree to receive transactional text messages related to your services, including project updates, appointment reminders, workflow notifications, invoices, and customer support communications.

Consent Declaration

You consent to receive automated SMS messages at the phone number provided. Consent is not a condition of purchase.

Message Frequency

Message frequency varies based on your project activity, typically 5-10 messages per month.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan.

Opt-Out Instructions

You may opt out at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. You may opt back in by replying START.

Help and Support

For assistance, reply HELP to any message or contact us at the information provided in these Terms.

We do not share your mobile phone number with third parties for marketing purposes.

Disclaimers and Warranties

Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

  • Merchantability and fitness for a particular purpose
  • Non-infringement of third-party rights
  • Accuracy, completeness, or reliability of content
  • Uninterrupted or error-free operation

Limitation of Liability

To the maximum extent permitted by law, General Informatics LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless General Informatics LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

Termination

We may terminate or suspend your access to our services at any time, with or without cause, and with or without notice. You may also terminate your use of our services at any time. Upon termination, your right to use our services will cease immediately.

Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the United States and the state in which General Informatics LLC is incorporated. Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration or in the courts of competent jurisdiction.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

General Informatics LLC
Legal Department